Shipping Policy

Nationwide Delivery

We deliver across the country. If you're unsure whether we deliver to your specific city or location, please don’t hesitate to contact our customer service team for assistance.

Stock Availability

We keep our most popular products in stock to ensure quick shipping. However, availability may vary, and sometimes there may be delays due to stock levels and replenishment.

Delivery Exclusions

Please note that we do not deliver to PO Boxes.

Free Delivery in South Australia

For orders over $45, we offer free delivery to select South Australian postcodes. The eligible postcodes are: 5800, 5001, 5000, 5810, 5839, 5950, 5005, 5014, 5154, 5009, 5351, 5114, 5010, 5043, 5035, 5076, 5012, 5072, 5242, 5091, 5066, 5042, 5052, 5051, 5050, 5067, 5015, 5084, 5110, 5007, 5109, 5155, 5048, 5083, 5032, 5062, 5120, 5038, 5074, 5094, 5164, 5165, 5039, 5034, 5085, 5069, 5081, 5041, 5033, 5008, 5047, 5113, 5075, 5172, 5065, 5063, 5111, 5112, 5019, 5121, 5126, 5070, 5023, 5082, 5025, 5024, 5960, 5086, 5013, 5037, 5064, 5045, 5044, 5022, 5107, 5096, 5163, 5245, 5158, 5068, 5073, 5089, 5088, 5090, 5061, 5098, 5071, 5049, 5087, 5115, 5016, 5160, 5095, 5031, 5092, 5162, 5168, 5006, 5018, 5040, 5166, 5046, 5161, 5017, 5093, 5106, 5108, 5097, 5942, 5350, 5011, 5021, 5020, 5125, 5127.

Order Confirmation and Tracking

Once you place an order, you'll receive a confirmation email with your order details, including shipping and delivery times for each item. When your item is prepared for shipment, you’ll get a Shipment Notification email with carrier and tracking information. This email will include your tracking number, the date and time of your order, its status, estimated shipping and delivery dates, shipping method, and package tracking details.

Shipping Rates and Delivery Estimates

Delivery dates are estimated from the time your payment is received. Generally, items will ship & deliver within 2-6 business days, depending on availability
& any courier delays.

Order Tracking

After your item(s) have shipped, you’ll receive a Shipment Notification email with your tracking number and the estimated delivery date. For more details, you can contact us at info@petgrove.com.au.

Delivery Fees

Shipping fees depend on the size of your order and your location. You will be able to view the shipping cost on the checkout page before you proceed to payment.

International Delivery

We currently do not offer international delivery, including to international PO Boxes.

For any further questions or clarifications, please reach out to our customer service team.

Where are your products sourced from?

We are proud to offer a curated selection of Australian-made pet products, sourced from local small businesses and artisans who share our commitment to quality and sustainability

Do you offer international

At this time, we only offer shipping within Australia. We apologize for any inconvenience and hope to expand our shipping options in the future.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay securely through PayPal.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online.

How can I contact customer support?

Our customer support team is available to assist you with any questions or concerns you may have. You can reach us by email at support@aussiepawz.com.au.

Are your products safe for pets?

Yes, the safety and well-being of pets are our top priorities. We carefully vet all our products to ensure they meet the highest standards of quality and safety.

Do you offer discounts for seniors, shelters, or breeders?

Yes, we offer special discounts for seniors as well as shelters and breeders. Please contact us for more information on how to avail of these discounts.

Can I cancel or modify my order after it has been placed?

We aim to process orders as quickly as possible to ensure prompt delivery. If you need to cancel or modify your order, please contact us immediately. While we cannot guarantee changes once an order has been processed, we will do our best to accommodate your request.

Are your products suitable for all types of pets?

While many of our products are suitable for a wide range of pets, it's important to carefully read product descriptions and specifications to ensure compatibility with your pet's needs. If you have any questions or need assistance selecting the right products for your pet, our customer support team is here to help.

What should I do if an item I want is out of stock?

If an item you're interested in is out of stock, you can sign up to receive email notifications when it becomes available again. Alternatively, you can contact us to inquire about restocking timelines or possible alternatives.

Are your products environmentally friendly?

Yes, we are committed to offering environmentally friendly pet products whenever possible. Many of our products are made from sustainable materials and manufactured using eco-friendly processes. Look for our eco-friendly icon on product pages to identify environmentally conscious options.