Privacy Policy

Pet Grove is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or interact with our services.

Information We Collect

When you visit our website, we may collect certain information about you, including:

Personal information such as your name, email address, postal address, and phone number, which you provide voluntarily when making a purchase, signing up for our newsletter, or contacting customer support.

Non-personal information such as your IP address, browser type, and device information collected automatically through cookies and other tracking technologies.

How We Use Your Information

We may use the information we collect for the following purposes:

To process and fulfill your orders, including shipping and delivery.
To communicate with you about your orders, account status, and promotions.
To provide customer support and respond to your inquiries.
To personalize your experience and tailor content and offers to your interests.
To analyze website usage and improve our products and services.
To comply with legal and regulatory requirements.

Data Security

We take data security seriously and implement measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or comply with legal obligations. This may include sharing information with trusted partners who assist us in operating our website, conducting business, or servicing you.

Your Choices

You have the right to review, update, or delete your personal information at any time. You may also opt out of receiving promotional emails or newsletters by following the instructions provided in the communication.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we may have inadvertently collected information from a child, please contact us immediately, and we will take appropriate measures to address the situation.

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically for updates.

Where are your products sourced from?

We are proud to offer a curated selection of Australian-made pet products, sourced from local small businesses and artisans who share our commitment to quality and sustainability

Do you offer international

At this time, we only offer shipping within Australia. We apologize for any inconvenience and hope to expand our shipping options in the future.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay securely through PayPal.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online.

How can I contact customer support?

Our customer support team is available to assist you with any questions or concerns you may have. You can reach us by email at support@aussiepawz.com.au.

Are your products safe for pets?

Yes, the safety and well-being of pets are our top priorities. We carefully vet all our products to ensure they meet the highest standards of quality and safety.

Do you offer discounts for seniors, shelters, or breeders?

Yes, we offer special discounts for seniors as well as shelters and breeders. Please contact us for more information on how to avail of these discounts.

Can I cancel or modify my order after it has been placed?

We aim to process orders as quickly as possible to ensure prompt delivery. If you need to cancel or modify your order, please contact us immediately. While we cannot guarantee changes once an order has been processed, we will do our best to accommodate your request.

Are your products suitable for all types of pets?

While many of our products are suitable for a wide range of pets, it's important to carefully read product descriptions and specifications to ensure compatibility with your pet's needs. If you have any questions or need assistance selecting the right products for your pet, our customer support team is here to help.

What should I do if an item I want is out of stock?

If an item you're interested in is out of stock, you can sign up to receive email notifications when it becomes available again. Alternatively, you can contact us to inquire about restocking timelines or possible alternatives.

Are your products environmentally friendly?

Yes, we are committed to offering environmentally friendly pet products whenever possible. Many of our products are made from sustainable materials and manufactured using eco-friendly processes. Look for our eco-friendly icon on product pages to identify environmentally conscious options.